Subscriptions
- Cancel anytime in the Billing Portal.
- After cancellation, you retain access until the end of the current billing period.
- No partial refunds for unused portions of a billing period.
Credit packs
- Unused credits from a purchased pack are refundable within 14 days of purchase.
- Consumed credits are non-refundable.
Bonus / granted credits
Credits granted free (promotions, referrals, goodwill compensation) are non-refundable and non-transferable.
AI output disputes
If you are dissatisfied with AI output quality, contact support@creamly.ai. At our discretion we may re-run the generation or grant compensatory credits. We do not offer unconditional refunds for AI outputs.
How to request a refund
Email support@creamly.ai with:
- Account email
- Order ID or charge date
- Reason for refund
We respond within 5 business days. Approved refunds are returned to the original payment method.
Disputes
Please contact support before opening a payment dispute. Disputes filed without prior contact may lead to account suspension pending investigation.